The information we collect and why we collect it?

Our first contact from this website is usually via an estimate request from you via our online form or by e-mail. All we need is a name, contact e-mail address/phone number and some information about the size of your property and type of installation you require. We need this to supply you with the most accurate estimate that we can. Occasionally it may be necessary for us to ask you for more details in order to provide that estimate to a high degree of accuracy.

As your project progresses, we will require more details such as addresses and more detailed plans of your property. These will enable us to both supply the design for your system and complete the installation / delivery process.

We know that these projects can take a long time to come to fruition and clients sometimes make contact very early in the process to get cost figures together. We try and keep clients up to date with occasional messages containing retrofit news, resources, products or special offers to help them make decisions about their build. From time to time we may send you further information which we believe would be of legitimate interest to someone planning such a project. We do NOT send out regular ‘spam’ e-mails.

We use a third-party provider, MailChimp, to deliver some of our updates. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our communications. For more information, please see MailChimp’s privacy notice.

If you decide you no longer wish to receive these emails you can unsubscribe to mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails (which is instant) or by sending a blank message to (which is done manually as soon as practical after receiving the message).

Financial Data?

Our payment gateway provider Total Web Solutions is PCI Level 1 certified meaning they’re externally audited by VISA and MASTERCARD to ensure the highest security standards are met. At all times your payment card details are encrypted using latest 128 bit SSL. Nobody, including our staff, can view your payment card details. In short, it’s safer to buy online from Solarcrest than it is to buy in the high-street. We do not retain any financial information.

How long will we keep your data?

If you are happy to keep receiving our occasional information mailings (we are very proud of our levels of repeat custom from developers and the building trade) then we’re more than happy to keep letting you have the latest information for as long as you want it. Remember; you can unsubscribe at any time.

If you continue with the project after receiving your estimate, then we will need to keep your details for the duration of that project and for at least seven years afterwards to be able to comply with warranty expectations. We may also want to send you other pertinent information after this, such as reminders when your system requires some routine maintenance to help you continue to enjoy the maximum benefits of your system.

If you do not want to continue with a project, then the data we hold on it will be deleted as soon as is practical, and within one month after we receive notification of that. We may retain your initial contact details for the purpose of sending you information we believe you may find beneficial. But we will not bombard you with ‘spam’ and any communications will be minimal.

Who do we share your details with?

We may occasionally need to share your contact details with suppliers for them to contact you or your representatives directly. This will only be done after obtaining your permission on a case by case basis. Other than this, we do not share your personal data with anyone.

You are entitled to view, amend, or delete the personal information that we hold. Email your request to or call 0845 833 0388.

This policy was revised on 09/11/22 and will be reviewed annually.

If you have any security queries or concerns please email or call 0845 833 0388.

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